Our brand policy is NO refunds or returns, though we are happy to exchange items that you are unsatisfied with within 24 hours of receiving them for a different item, provided that the original piece is in its original condition and accompanied with a receipt. Purchases made on sale days are final sale and cannot be exchanged. Piercings such as Earrings and Ear cuffs cannot be exchanged for hygiene reasons.
If any exchange ( includes sizing issues as well ), the customer is responsible for all shipping costs involved in the returning of the item. Original and additional shipping costs paid by the customer won't be refunded.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please don't accept the order if it is tampered in any manner. However, if you accept such an order, you've to make an unboxing video along with the pictures of the defected package. If the mentioned guidelines are not taken care of, then we won't be responsible for the damages incurred.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com